27 September 2016
According to the report, in 2015 the holding company managed to reduce the total number of customer complaints by 13% to 2.1 per 10,000 products. Among other things, between 2014 and 2016, the number of complaints due to manufacturing defects has decreased from 62% to 29% of the total number. Among the measures to reduce the number of complaints are tightening incoming components inspection, improving the identification and traceability systems, and implementing a quality management system complying with AS/EN 9100. To implement the requirements of the international QMS standard, personnel training was conducted, a process model and performance and efficiency criteria were introduced, and the quality of internal audits of subsidiaries was improved.