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27 September 2016

The Technodinamika Holding Company, part of the Rostec State Corporation, significantly improved the quality of its products in 2015: the percentage of customer complaints and the number of non-conformances arising from manufacturing decreased. At a meeting with Deputy Industry Minister Andrey Boginsky, Elena Moskvitina, head of the Manufacturing Systems and QMS Development Department at the holding company, told about the performance mechanisms and how to scale them to other companies across the industry.

According to the report, in 2015 the holding company managed to reduce the total number of customer complaints by 13% to 2.1 per 10,000 products. Among other things, between 2014 and 2016, the number of complaints due to manufacturing defects has decreased from 62% to 29% of the total number. Among the measures to reduce the number of complaints are tightening incoming components inspection, improving the identification and traceability systems, and implementing a quality management system complying with AS/EN 9100. To implement the requirements of the international QMS standard, personnel training was conducted, a process model and performance and efficiency criteria were introduced, and the quality of internal audits of subsidiaries was improved.